Cookie Policy
In accordance with Article 22.2 of Law 34/2002, on Information Society Services, we inform users of our website about our Policy on the use of Cookies.
What is a cookie?
Cookies are files that contain small amounts of information that they download to the user's device that is used when visiting our website. Its main objective is to recognize the user (through identifiers that do not allow him to be identified with any individual) every time he accesses the site and allows us to improve the quality and usability of our sites. Cookies are essential for the functioning of the Internet; they cannot damage the user's equipment / device and, if they are activated in the configuration of your browser, they help us to identify and resolve possible errors in the functioning of our website.
Types of Cookies
There are different types of cookies. They all work the same way, but have small differences:
- Session cookies There are different types of cookies. They all work the same way, but have small differences:
- Session cookies Session cookies only last for the duration of the visit and are deleted when the user closes the browser. Its main objective is to identify the type of device, ensure the security of the website or its basic functionality. They do not contain personal information that identifies a person.
- Permanent cookies: They are stored on the device's hard disk and the website reads them each time the user makes a new visit to the website; Has specific expiration or expiration date. Allow to identify the user's actions and preferences; analyze visits and help understand how users arrive at the site and improve the services offered by the site.
- Function cookies It allows remembering decisions made by the user, such as his login or identifier. The information in these cookies is anonymous (that is, it does not contain name, address or other personal information).
- Third-party cookies Third-party cookies are cookies that are installed on a website that is not the one that the user is visiting; for example, those used by social networks (like Facebook) or external content supplements (like Google Maps).
- Analytical cookies They are cookies that have the objective of periodic maintenance and to guarantee the best operation and service to the user; collect data from your activity
There are different types of cookies. They all work the same way, but have small differences:
Use of cookies by Luna Hotels & Resorts
| Name | Thir-party | Duration | Purpose |
| cookie_alerta | Possui | during the session time | Show cookie warning only once per session |
| popup_faldon | Possui | during the session time | Show popup offers once per session (only when there is a offers pop-up) |
| _utma | Google Analytics | 2 years | Used to differentiate between users and sessions. |
| _utmb | Google Analytics | 10 minutes from creation or modification | Used to find out if there is a new session or visit. |
| _utmc | Google Analytics | End of the session | Used to facilitate functionality with the urchin.js library. This cookie previously acted in conjunction with the _utmb cookie to determine whether the user was in a new session or visit. |
| _utmz | Google Analytics | 6 months | Save the source of the traffic or campaign that explains where the user arrives from the website. |
| _utmt | Google Analytics | End of the session | Used to define the type of user request. It is used to establish page usage statistics. |
| DoubleClick | Adwords | End of the session | Target content to be relevant to users. |
| Name | Information handled | Purpose |
| Strictly necessary | User session, registration details, reservations. | Record management and user session maintenance, Navigation customization, load balancing |
| Google Analytics | Google Analytics visited sites, frequency, number and repetition of visits, browsing time, searches performed, links accessed, browser used, operator providing the service, location linked to the IP address | Measure and analyze user browsing, monitoring and analyzing user behavior, creating anonymous user browsing profiles, inserting improvements based on the analysis of user usage data |
| Google Adwords | IP address, searches performed, links accessed and ads accessed. | Show the products that best serve the user, segment the target audience, measure results, flexible budgets and detect new markets. |
When accessing the site, the user expressly accepts that we can use this type of cookies on their devices. However, if you disable cookies, it will not affect navigation on our sites.
User settings to prevent cookies
By browsing and continuing on our website, you are consenting to the use of cookies on the website, as well as the conditions contained in this "Cookie Policy". Luna Hotels & Resorts provides access to this “Cookie Policy” at the time of first access, with the aim of informing the user, and without prejudice to the fact that he can exercise his right to block, eliminate and reject the use of cookies in all moments.
In any case, we inform you that cookies that are not necessary for the use of our website, can be blocked or disabled, activating the configuration of your browser, which allows you to refuse the installation of all cookies or some of them. Most browsers allow you to warn of the presence of cookies or automatically reject them. If the user rejects them, they can continue to use the site, although the use of some of their services may be limited and, therefore, the experience on the site less satisfactory.
Information on configuring your browser or Internet browsers To maintain your privacy and security in relation to cookies, you can consult them on official support websites of major browsers. With this support, the user can block cookies through the browser configuration tools or Set it to notify you when a server wants to save a cookie.
-Contact information
Any questions or concerns about this cookie usage policy can be sent to us in writing at the following e-mail address: book@lunahoteis.com.
